Leveraging Different Employees for Different Tasks

This is my first post in a while. As stated in my previous post, I was recovering from a terrible virus that caused me to basically be a non-functioning human being for weeks! Having said that, I’m thankful to God and my doctor for a full recovery and I’m excited to be back here posting about coffee!

In this post I’d like to talk about how some coffee shops and coffee catering businesses tend to leverage their employees (baristas) to perform tasks around the business.

The common strategy in any small business is that the owner pushes all employees to know and be able to perform all tasks. Business owners may provide training accordingly to make sure that if one employee is out then the other employee can step in and perform the task at the same level as the first employee. This strategy is a good one in a small business setting as it ensures continuity but it ignores something very important, different people have different strengths!

In a coffee catering business setting, you will typically find that two people are needed for any one event (some events require more). Those two people may not be good at exactly the same tasks and that’s fine. One person can be pretty good at the logistics aspect/tasks of the event/business, tasks such as determining, packing and organizing all the equipments, centerpieces, lighting, etc. needed for the event. The other person’s strength may just be coffee related tasks. Tasks such as tasting the coffee/shot and determining if adjustments are needed, knowing the proper proportions of the different drinks, doing latte art, etc. The first person may take the lead in the logistical part of the event and the second person can take the lead in the serving coffee part of the event.

Doing so doesn’t mean that the first person can’t serve coffee and the second can’t handle the logistics, in fact when one is taking the lead on the task/aspect of the business they are good at, the other person should be helping, but in the event that these two employees need to switch roles, their performance won’t be stellar and business owners shouldn’t be unhappy. Instead, they should celebrate the diverse set of skills they have on their team and use each employee to their strength.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s